The Challenge

QualTech, being a proven partner and solutions provider with experience in delivering strategic, mission-critical projects nationally, was asked to provide a solution to Diebold/7-Eleven for the upgrade of existing Vanguard V320 and V340 routers at 5,652  7-Eleven Stores nationwide.  The new router being provided is the Vanguard 3410.  QualTech would also need to upgrade the current RFID from the old Pin Pad devices currently being used to a newly upgraded device at all 5,652  7-Eleven locations throughout the United States.  This task would last December 2008 – October 2009.

The Response

The first phase of this project entailed an equipment integration and migration strategy. Over 5,000 individual locations via a back-office host system were connected to the main interface Channel Manager.  This allowed the 7-Eleven Stores nationwide to immediately maintain and maximize its existing technologies, while having the ability to integrate the new equipment into the existing network ensuring access and instant communication exchange between the main interface channel and the individual remote touch points and host systems.

Key to the success of this project was QualTech’s experience in such critical applications as:

• Recruiting all technical support personnel for the project.
• Providing schedules.
• Coordinating engineering replacements when needed (.e.g., techs not able to fulfill assignments).
• Providing all management and project oversight.