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The Challenge
QualTech, INC. was asked to assist a small IT firm with supporting the
client with the deployment of desktops, printers and enterprise servers
on a national and international basis.
Project Scope
A small IT firm was responsible for a multi-million dollar,
multi-year government contract that provided for the shipment and
deployment of end user desktops, printers and enterprise servers to
customer offices nationwide as well as overseas. Not only would the
client be responsible for deploying various hardware but they were also
required to provide an asset inventory for each customer location where
the product was deployed as well as “clean” all hard disk drives on end
user desktops that would not be reutilized within the end customer’s
office.
Project Details
The IT firm needed to deploy over 15,000 units within the first year of
the contract and to it in such a manner that the deployment would not
disturb the government customer’s work force. In order to keep down the
cost the partner realized that it would not be possible to fly
deployment teams from one customer location to another in order to
accomplish all the product deployment. However, it was necessary to
have repeatable processes so that each customer site would be deployed
the same as the last and all the work that was to be accomplished would
be done with the least amount of disruption to the end user in the
quickest time possible. All assigned work would need to be
accomplished after hours or on weekends as the government customer not
only required that the work not disrupt the local workforce but that
all debris needed to be removed and disposed in an environmentally
friendly manner.
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The Response
QualTech, developed
a deployment solution which combined its project management processes
and included the use of a remote site survey and constant communication
with the customer and the government organization being supported.
With its distributed work force, its strong Program Management Team and
its group ware QualTech was able to provide the most qualified
technicians at each location without the need to fly a “Tiger Team”
between locations to insure consistency of each deployment. Prior to
beginning the deployment project QualTech met with its customer and the
government adapting a project plan to meet the customers requirements
and utilizing a pilot location to validate all processes were in place
and a solid risk mitigation/recovery plan could be implemented on a
moments notice should the need arise.
The Result
The Client and the government organization are completely satisfied and
extremely pleased with the results of the QualTech deployments
undertaken to-date. The use of a distributed workforce, the QualTech
Project Management approach, its use of group ware and its experience
has reduced the risk in product deployments. The QualTech structured
processes, its Single Point of Accountability Project Management
technique and the use of just-in-time deployment team members has
provided for a consistent level of performance while reducing the cost
normally required in deploying desktops and enterprise server to
multiple locations.
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